1. No Return on Opened or Used Products

Due to the nature of fragrances, we do not accept returns on opened or used perfume bottles for hygiene and safety reasons.

Please ensure you select the correct product before placing your order.

2. Eligibility for Return (Only for Damaged or Wrong Products)

You may request a return or replacement only if:

• You received a damaged product
  
• You received a wrong product
  
• The product is unused, unopened, and in its original packaging
  

Time Window

You must raise the issue within 48 hours of delivery.

3. How to Request a Return

To initiate a return, contact us with:

• Order ID
  
• Clear photos/video of the product & packaging
  
• Reason for return
  

📧 Email: support@themanperfyum.com
📞 Phone: +91-8269600310

Our team will review your request and guide you through the process.

4. Refund Policy

Refunds are issued only under the following conditions:

• We received the returned product in unused, sealed condition
  
• The issue (damage/wrong product) is verified by our team
  

Refund Method

Refunds are processed via:

• Original payment method, or
  
• Store credit (if preferred)
  

Refund Timeline

Refunds may take 5–7 working days after approval.

5. Non-Returnable / Non-Refundable Items

We cannot accept returns or issue refunds for:

• Opened or used perfume bottles
  
• Products without original packaging
  
• Orders placed under discounts, sale, or promotional offers
  
• Damage caused after delivery
  
• Customer dislike of fragrance (since scent preference is subjective)
  

6. Order Cancellation

Before Shipment

You may cancel your order within 2 hours of placing it.
After that, cancellation is not guaranteed.

After Shipment

Once shipped, the order cannot be cancelled.

7. Missing or Wrong Items

If your order is missing items or includes incorrect products, contact us within 48 hours of delivery.
We will arrange a replacement at no extra cost.

8. Exchange Policy

We currently do not offer exchanges unless you received a damaged or incorrect product.

9. Contact Us

For any queries or support regarding returns or refunds:

📧 support@themanperfyum.com
📞 +91-8269600310